Privacy Policy

Mevahealth ("we," "us," or "our") is committed to protecting the privacy of every patient, visitor, and user who interacts with our platform. This Privacy Policy explains how we handle your personal data — what we collect, why we collect it, how we use it, and your rights over it.

By accessing or using the Mevahealth website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our platform.

What Personal Data We Collect

We may collect the following categories of information when you use our website, platform, or services:

A. Usage & Technical Data: We automatically gather data about how you interact with our website, including your IP address, browser type, geographic region, referral source, pages visited, session duration, and device information.

B. Enquiry & Transaction Data: When you submit a consultation request or enquiry, we collect:

• Full name and title
• Email address and phone number
• Country, city, and location details
• Date of birth / age
• Medical condition and treatment requirements
• Communication and call recording data

C. Registration Data: If you register for an account or subscribe to notifications, we collect your name, email address, and phone number.

D. Medical Reports: You may share medical reports or documents. These are used solely to understand your case and share with partner hospitals or doctors as requested — they are never shared with advertisers or unrelated third parties.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, understand how our platform is used, and improve our services. Cookies are small text files stored on your browser that help us recognise return visitors and personalise content.

You can disable cookies in your browser settings; however, doing so may affect the functionality of certain features. Third-party service providers and advertisers may also place cookies on your device as part of our analytics infrastructure.

How We Use Your Information

We use collected data for the following purposes:

• Contacting you via email, phone, SMS, or messaging platforms to respond to enquiries and arrange consultations
• Improving the functionality, design, and usability of our website
• Personalising the content and recommendations you see
• Sending relevant marketing communications (with your consent, and with easy opt-out)
• Sharing anonymised statistical insights with partner organisations (no individual is identified)
• Publishing patient success stories (with explicit consent) in the form of blogs, articles, or videos

If you wish to opt out of marketing emails, simply click "Unsubscribe" at the bottom of any email, or write to us at queries@mevahealthcare.com.

Sharing of Information

We do not sell your personal data. We may share information only in the following circumstances:

• With partner hospitals or doctors — solely to evaluate your medical case as requested by you
• With trusted third-party service providers (e.g., data hosting, CRM, email platforms) who process data on our behalf under strict confidentiality agreements
• Where required by applicable law or in response to lawful government or legal requests
• To establish, exercise, or defend legal rights, including fraud prevention

Security of Your Data

We take reasonable technical and organisational precautions to protect your personal data against loss, misuse, unauthorised access, and alteration. All data is stored on secure servers. While we strive to safeguard your information, please note that no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You are responsible for keeping your login credentials confidential. We will never ask for your password.

Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, or until you request deletion. You may contact us at any time to request that your data be removed from our systems.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access a copy of your personal data held by us
• The right to correct or update inaccurate data
• The right to request deletion of your data ("right to be forgotten")
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with your regional data protection authority

To exercise any of these rights, please contact us at queries@mevahealthcare.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit via our platform.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law or our practices. Material changes will be posted prominently on this page. Your continued use of our platform after any update constitutes acceptance of the revised policy. Please check this page regularly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: queries@mevahealthcare.com
• Phone: +91 88106 10049 / +91 9836824439
• Address: Ground Floor, Plot No. 112, Gurgaon Sector 45, Haryana 122003, India